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Privacy policy

This privacy policy explains how we use any personal information we collect about you when you use this web site.


Cistermiser Ltd / Keraflo Ltd (Cistermiser Keraflo) are fully-owned subsidiaries of Davidson Holdings Ltd.

Cistermiser Keraflo does not disclose trade stockist buyer’s information to any third parties.

All personal data is kept up to date, processed and stored according to the Data Protection Act 1998 and the General Data Protection Regulations (implementation date 25th May 2018).

You can request to see and check your personal information that we hold at any time by emailing us. If any details are incorrect we will delete them or amend them. All information is kept within the EEA (European Economic Area). 

We will never collect sensitive information about you without your explicit consent. Only the data provided by you during the ordering process is collated (name, address, credit card details). This information is solely used for the process and despatch of your purchased goods.

For full details on how we process and manage personal information at Cistermiser Keraflo, please consult our Data Protection Policy and General Data Protection Regulations (GDPR) Compliance document.

‘Cookies’ are used on the online shopping areas of our Cistermiser, Keraflo and Combimate product websites, but only to keep track of the contents of your shopping cart once you have selected an item. The cookies are stored on your computer as a text file. You can alter your browser settings to refuse or limit the cookies you accept. If you do not wish to accept cookies please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611. No sensitive information is stored as a cookie. 

Occasionally we may send information by post to professional Category Management and Purchasing contacts from our established business-to-business (B2B) customer partners (trade stockists and installers) to let them know about new product introductions or occasional special offers.

We give you the chance to refuse marketing communications sent by post. If you do not wish to receive any marketing communications from us in the future, please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611.




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Combiphos refills

To maintain your Combimate’s effectiveness, we recommend Combiphos is replaced annually.


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